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Customer service teams are the backbone of customer experience, and effective teams are involved across the entire buyer journey. Customers say:

valuing their time is the most important thing a company can do to provide them with good online customer service.

they get irritated if they can’t speak to a real person immediately when desired.

they’ll remain loyal to brands offering great customer service.

More Customer Service Resources

The Future of Customer Experience: 4 Ways Your Business Can Prepare

In this ebook, service teams learn how to future-proof customer experience by using 3 key technologies.

Magic Quadrant for the CRM Customer Engagement Center 2018

In this report, find out why Gartner recognized Oracle as a leader in Magic Quadrant for the 9th time in a row.

Watch the video below to get a glimpse into the future of next-generation service and learn how organizations can prepare to for the ever-connected consumer:

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