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Retail & Consumer Goods: Focus on Customer Experience

Newer business models are addressing more customer needs by offering exceptional, differentiated user experiences to enable convenience, personalization, and security—they’re creating new competition like never before.


In this ebook, you’ll learn:

  • The meltdown of retailers & rise of direct-to-consumer models
  • What to do now to change and adapt for future success
  • Accelerating transformation in 3 key areas

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Scroll down for more resources

Consumer behaviors and expectations are vastly different today. How attuned are you?

of consumers shop online instead of in-store because its available 24/7

of consumers use multiple traditional and digital channels while shopping

of millennial shoppers spend money on experiences over material items

Additional Consumer Goods & Retail Resources

EBOOK: Go Direct-to-Consumer and Prepare your Business for Success

EBOOK: Retail in 4 Dimensions: Understanding Consumer Behavior in an Age of Relativity

Watch how lululemon athletica uses cloud solutions to deliver a level of clarity and crispness to their retail planning process.

How can Oracle CX help Consumer Goods & Retail businesses?

Identify the Right Customers and Make Offers in "Moments-of-Need"
Deliver Excellent Support & Service Throughout Customer Life Cycle
Streamline Sales Through Traditional and D2C Channels

Learn more about each of these benefits for Consumer Goods and Retail.

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